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Policies

Refill & refund policy

Last updated: October 11, 2026

We want every order to deliver its full value. If your numbers drop after delivery, we top them back up for free. If we can't deliver at all, you get your money back.

60-day free refill

  • Every order is covered by a free refill for 60 Tage from the day it completes.
  • It covers every service we deliver — followers, likes, views, subscribers, comments, plays and more.
  • Refills usually start within 24–48 hours of your request being approved.

How a refill is calculated

When your order starts, we record the start count. The final count is the start count plus the amount you ordered. A refill applies when the live count has fallen below the final count but is still at or above the start count — we top it back up to the final count.

Example: a post has 200 likes and you order 1,000. The start count is 200 and the final count is 1,200. If it later shows 950, we refill the 250 that dropped.

  • If the live count is at or above the final count, nothing was lost, so no refill is needed.
  • If the live count has fallen below the start count, the drop comes from outside the order and the refill does not apply.

When a refill does not apply

  • The profile or post was made private, deleted, or the username/link changed.
  • The content was removed or penalised by the platform for breaking its rules.
  • Another provider was delivering to the same link at the same time.
  • Growth from other sources during the refill window — it can't be told apart from the order.

Small ups and downs while an order is still delivering are normal and are not counted as drops.

Rückerstattungen

  • If we cannot start or complete your order, you get a full refund for the undelivered part.
  • Account-balance orders are refunded to your FollowersZeal balance instantly; card and other payments go back to the original method, or to your balance if you prefer.
  • Once an order has been delivered in full, it can't be refunded — the 60-day refill covers any drop instead.
  • Account balance that has been added but not spent can be refunded on request, minus any payment-processor fees.

How to request a refill or refund

Kontakt support oder E‑Mail [email protected] with your order reference (for example FZ1791…) and the link the order was delivered to. We'll check eligibility and reply, usually within a few hours.